Prescription Benefit Management
Prescription Drug Card Program — Account Management
The Universal Rx Account Management Pledge
Developing an effective, cost savings plan design that will afford employers, employee members premium benefits while focusing on savings is a pledge Universal Rx can proudly make.
Universal Rx's extensive experience in the industry has proven that the strategy of evaluating the needs of our clients and their members first — and then developing a plan design around those needs — results in a win-win prescription drug card program benefits package.
World Class Account Service and Support
Overall Customer Service
Service is our highest priority at Universal Rx. The high levels of service we provide increase member satisfaction and improve utilization patterns – resulting in greater cost effectiveness for our clients.
Clients choose Universal Rx for two main reasons:
- Our track record for exceeding cost containment objectives
- Our reputation for delivering world class member and client service and support
As pressure to control healthcare costs continues to increase, more and more organizations are exploring our products and services to assist them in controlling costs while maintaining benefits. These services include:
Client Services
Universal Rx’s commitment to excellence in customer service is focused on the delivery of a plan participant-centered approach. We recognize the many strategic and operational considerations required to deliver the highest level of client-specific service for the Prescription Drug Card Program.
Universal Rx brings together a team of partner organizations and prescription benefits experts to deliver proactive, consultative services and support.
Go to > Client Services Main Page.
Member Services
For many corporations, customer service is just a phrase. At Universal Rx, customer service is the foundation of our corporation. We pride ourselves in our ability to exceed our customers’ expectations by providing exceptional customer service and accurate responses to inquiries.
Plan participants have access to a state-of-the art call center where they can speak to Customer Service Representatives (CSR’s) for specific information regarding their prescription program.
Go to > Member Services Main Page.
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Universal Rx • 710 3rd Street • Roanoke, VA 24016 • Phone 540-777-7179 • Fax 540-777-7184 • Email urx@universalrx.com
