Prescription Benefit Management
Prescription Drug Card Program — Rx Fulfillment Options
Mail Order Pharmacy Services
Mail Order Pharmacy Services were developed to provide information, quality, and service as close to the retail setting as possible. Universal Rx provides a variety of mail order options designed to provide improved health outcomes for our members and generate substantial savings for our clients.
Service
Our mail service pharmacy component, combines personal service with the convenience of home delivery. Pharmacists and their patients develop a close relationship over time. Being able to ask questions and to personally know the pharmacist filling their prescription is important.
Convenience
The Mail Order benefit allows employees and their dependents to order up to a 180-day supply of maintenance medications with one simple co-payment and fewer trips to the pharmacy. High-quality maintenance medications can be conveniently ordered by telephone or online.
Savings
The Mail Order Pharmacy feature provides a benefit to both clients and their members. Taking advantage of the Mail Order feature helps members achieve greater savings and convenience while saving additional costs to the overall plan.
Mail Order Pharmacy Services: Additional Detailed Information
Where Mail Order Prescriptions Are Filled
Universal Rx's mail order program utilizes a mail order facility in Elk Grove Village, Illinois.
VIPPS Certified
Universal Rx's mail order facility is a VIPPS certified pharmacy. To become VIPPS certified,
a pharmacy must comply with the licensing and inspection requirements of their state and each state to which they dispense pharmaceuticals. 
In addition, pharmacies displaying the VIPPS seal have demonstrated to the National Association of Boards of Pharmacy (NABP) compliance with VIPPS criteria including patient rights to privacy, authentication and security of prescription orders, adherence to a recognized quality assurance policy, and provision of meaningful consultation between patients and pharmacists.
Turnaround Time
Once Universal Rx receives an order request, the medication leaves the facility within 24 to 48 hours if all necessary information has been received (example: prescription from physician).
Order Process
The prescription claim is adjudicated to Universal Rx within 24-48 hours of receipt. In fact, 96.3% of all confirmed orders meet this benchmark. For an initial order, the member must either mail in the prescription or the physician can fax or phone in the prescription. The member must fill out a profile form via the web or mail the form directly. Universal Rx can also accommodate the member by taking their information over the phone.
Once the order is processed, it is filled by Licensed Pharmacy Technicians under the supervision of a Registered Pharmacist. Then a final review by the pharmacist is performed to ensure accuracy. If provided with an e-mail address by the member, Universal Rx can e-mail a shipping confirmation which includes the carrier name, tracking number, and shipment date so the member can track their shipment online.
Shipping Services
Universal Rx utilizes US Postal Service, UPS, DHL or FedEx for all orders. Universal Rx can ship to the most convenient location for the member whether it is a PO Box, home address, or work address.
Refill Process
There are several options to order a medication refill:
- Mail in prescription refill request
- Call toll-free customer service number
- IVR (Interactive Voice Response;
a technology that automates telephone interaction) - Website
The turn-around time from the point an order is placed to the point it reaches the member ranges from 3 to 7 days, depending on location. Expedited shipping is also available upon request.
Universal Rx monitors and addresses all internal and external errors and uses them as valuable tools to prevent such occurrences from happening again. Universal Rx is committed to providing customers with the highest quality of pharmaceuticals and customer service with a sense of pride and personal care. Universal Rx is focused on exceeding customer expectations.
Universal Rx’s accuracy rate is 99.99%.
Additional Mail Order Benefits Include:
- Prescriptions can be mailed and orders placed by mail, phone or online.
- Standard shipping and handling is free. Members can request expedited shipping.
- Prescription medications can be mailed to any U.S. postal address.
- Universal Rx includes convenient online services: members can order refills, print forms to fill new prescriptions, as well as have Universal Rx contact their physician for a new prescription. Members can view real-time order history online using their personal log-in information.
- Members’ prescriptions are checked against their medication profile through a direct link to their Universal Rx account.
- Prescriptions are shipped in plain, weather-resistant pouches for protection and privacy.
- Registered pharmacists verify each order twice for accuracy and safety.
- If members have questions about their prescription drugs, a registered pharmacist is available to speak with them at any time.
- Members no longer have to wait in line at a local pharmacy.
- Universal Rx also offers home delivery of over-the-counter items, durable medical equipment, specialty and injectable medications, and the option to use a Health Savings Account or “flex dollars” to make purchases.
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Universal Rx • 710 3rd Street • Roanoke, VA 24016 • Phone 540-777-7179 • Fax 540-777-7184 • Email urx@universalrx.com
